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	<title>Elaine Bussjaeger&#039;s Blog &#187; Burt&#8217;s Bees</title>
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	<description>Transparency &#38; Authenticity in New Social Media</description>
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		<title>Elaine Bussjaeger&#039;s Blog &#187; Burt&#8217;s Bees</title>
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		<title>Using Authenticity to Dispel Myths</title>
		<link>http://elainebussjaeger.com/2009/03/29/using-authenticity-to-dispel-myths/</link>
		<comments>http://elainebussjaeger.com/2009/03/29/using-authenticity-to-dispel-myths/#comments</comments>
		<pubDate>Sun, 29 Mar 2009 15:21:26 +0000</pubDate>
		<dc:creator>Elaine Bussjaeger</dc:creator>
				<category><![CDATA[Case Studies]]></category>
		<category><![CDATA[authenticity]]></category>
		<category><![CDATA[Burt's Bees]]></category>
		<category><![CDATA[Clorox]]></category>
		<category><![CDATA[corporate social responsibility]]></category>

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		<description><![CDATA[I attended Edelman&#8217;s Digital 101 symposium this weekend at JMU. It focused on how social media can be used in Public Relations. We also worked on &#8220;mini campaigns&#8221; in small groups during the two sessions. My group&#8217;s client was Burt&#8217;s Bees. While we were researching the company, I could not help but notice the parallels [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=elainebussjaeger.com&amp;blog=6151907&amp;post=85&amp;subd=bussjaer&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>I attended <a href="http://www.edelmandigital101.com/">Edelman&#8217;s Digital 101</a> symposium this weekend at JMU. It focused on how social media can be used in Public Relations. We also worked on &#8220;mini campaigns&#8221; in small groups during the two sessions. My group&#8217;s client was Burt&#8217;s Bees. While we were researching the company, I could not help but notice the parallels to authenticity. While Burt&#8217;s Bees did not have a crisis situation like Ford Motor Company (see my last post), they had a situation where they needed to dispel a myth.</p>
<p>Our group researched in the blogosphere to see what people were saying about the company and we found that bloggers were typically positive about Burt&#8217;s Bees products. However there were some negative comments about the company being bought by Clorox. According to <a href="http://www.nytimes.com/2008/01/06/business/06bees.html?pagewanted=1">The New York Times</a>, Clorox does not have the best reputation with environmentalists, who say that bleach is harmful to the environment.</p>
<p>Customers of Burt&#8217;s Bees worried that the company was selling out and would lose their signature earth friendly practices by being bought by a corporation.</p>
<p>Burt&#8217;s Bees did a good job of squashing these worries by showing that they would stay true to their values. Burt&#8217;s Bees blog addressed this issue in a post entitled, <a href="http://burtsbeesblog.blogspot.com/2008/09/is-clorox-changing-burts-bees-products.html">&#8220;Is Clorox changing Burt&#8217;s Bees Products?&#8221;</a> that said just because Clorox bought the company, it did not mean they would change.</p>
<p>Burt&#8217;s Bees also focused their <a href="http://www.burtsbees.com/webapp/wcs/stores/servlet/StoreView?langId=-1&amp;storeId=10001&amp;catalogId=10051">website</a> on their values of corporate social responsibility and being environmentally conscious. They have a presence on <a href="http://www.facebook.com/burtsbees">Facebook</a> where you can watch videos about different environmental issues. Burt&#8217;s Bees is actively involved with Habitat for Humanity and many other initiatives. Check out this video they created with the co-founder of the company, Burt Shavitz about Colony Collapse Disorder (which results in the death of bees).</p>
<span style="text-align:center; display: block;"><a href="http://elainebussjaeger.com/2009/03/29/using-authenticity-to-dispel-myths/"><img src="http://img.youtube.com/vi/unca1QR3nLs/2.jpg" alt="" /></a></span>
<p>Burt&#8217;s Bees does a good job of showing that their motives for environmental sustainability are still pure, even though they were bought out by a corporation. Proving you will stay authentic to your brand is key when a company changes hands, otherwise you could lose the original supporters that made you so successful in the first place.</p>
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